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Frequently Asked Questions
Answers to Your Most Common Queries About Gaming, Shopping, and Shipping at Play Station Games.
We offer a 14-day return policy on unopened and unused items. If you are not satisfied with your purchase, you may return it within 14 days of receiving the order for a full refund or exchange. Please refer to our Return Policy page for detailed instructions.
PlayStation 5 is the latest gaming console from Sony, with advanced features and more powerful hardware than its predecessor, PlayStation 4. The PS5 provides an immersive gaming experience with fast load times, haptic feedback, and stunning graphics.
Shipping costs and delivery times vary based on your location and the shipping method chosen. Standard shipping typically takes 3-5 business days, while expedited options are available. Shipping costs are calculated at checkout and may vary based on the destination and package weight.
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the shipping carrier’s website.
PlayStation VR is a virtual reality headset that provides an immersive gaming experience. It works by displaying 3D images in front of your eyes and tracking your head movements to adjust the perspective. The PS VR requires a PlayStation console to work and can be used with a variety of games in our Virtual Reality category.